The Five Diamond Method for Explorative Business Process Management

Abstract Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency no longer sufficient when disruptive forces can make value proposition of entire processes obsolete. So far, however, research how to create entirely new has remained largely conceptual, leaving it open explorative BPM be put into Following design science paradigm situational method engineering, we address this gap by proposing called Five Diamond Method. This guides activities supporting organizations identifying opportunities from technology trends integrating them with novel propositions. The evaluated against literature-backed objectives competing artifacts, qualitative data gathered practitioners, as well pilot study two real-world applications. provides contributions. First, Method broadens scope prescriptive knowledge innovation management. Second, supports capturing emerging arising changing customer needs digital technologies.